FAQs
Please contact the office on 01466 792847, or email info@rizza.co.uk From contact we will send you a new customer introduction pack, which includes our price list and deal brochure. It also gives details of our freezer deals and point of sale items on offer.
We are open Monday to Friday 9am till 5pm. We also have two retail shops one in Huntly and the other in Lossiemouth. Huntly is open 10am til 8:30pm Monday to Sunday.
Lossiemouth is 10am till 8pm Monday to Sunday.
Please click here to see our current flavours and sizes. Prices are available in the trade customer login.
Orders from Dundee to John O' Groats and over to the west coast and Isle of Skye will be delivered directly by Rizza’s. Anywhere out of this radius may be delivered by a 3rd party.
We are proud to say we don’t have a minimum order! You can order whatever you require to be delivered on the day(s) we are in your area.
Working closely with our partners Bindi we can offer a free menu service on products by Bindi. Also using different sundries we also offer a free ice cream sundae menu service for those who use Rizza Ice Cream. Find out more here and contact us on 01466 792847 for more information.
For long-term storage, below minus 18C. If you are scooping the ice cream, we recommend minus 15C as it is easier to scoop. Many people run their freezers between minus 14C to 17C in these situations depending on the size and temperature of the surroundings.
Luckily, it does not require much special attention. However, it is worth doing the following: make sure the freezer is out of direct sunlight and condenser vents are unobstructed; condensation on glass sliding lids should be wiped off regularly to prevent ice build up; keep the lids and cover the tubs every night, as this prevents ice forming on the surface of the ice cream. By taking at least two temperature readings, (one in the morning and the second last thing at night) you are prepared to act if there is an issue with freezing. This will avoid loss of stock. For all Rizza Customers, we supply a safe handling of ice cream booklet to help assist in keeping your freezer tidy and clean. This can be downloaded in the Trade Customer login area.
Make sure you always shake excess water off the scoop; make sure that your freezer is cold enough and doesn’t fluctuate in temperature too much; and cover the half used tubs over night with lids.
With proper management, you will get 44 scoops from a 5 litre tub using a size 20 scoop. For bulk products please contact us for more information.
We have many freezer deals suitable for everyone's needs. Many of our deals offer free stock in exchange, only if you commit to buying our Ice Cream and sundries. Please contact us for more information.
We offer a very comprehensive range of POS for trade customers. Whether its ice cream or for long life mix we offer everything free of charge. Visit our Sundries page for more details.
James Rizza & Sons Ltd have attained a BRC A grade pass with no non-conformances due to the excellent hard work put in by our Quality Control Team for the past 20+ years. Due to the intense work to achieve this we pride ourselves on staying on top of changing legislation and hygiene standards.
For more information or any other questions, please contact us on 01466 792847.